You work hard to attract and retain clients. Some of that work is more manual than you’d like because you’re using a variety of technologies to track and manage your customer experience. But what if your company could work in a smarter, more automated, and more holistic way?
Digital transformation may sound like a lofty ideal, but it’s a simple concept many companies are embracing to grow their business. To facilitate the innovation you seek, each part of your company must be connected and interact with all other parts of the business as a meaningful whole.
The right technology provides the framework for this interconnectedness and creates digital transformation in the process. Beyond simply enhancing your current marketing, sales, and business processes, the right technology changes and improves those areas in ways you couldn’t have anticipated.
What do these technologies look like?
We’re talking about more than just standalone CRM tools. We’re talking about systems that allow you to manage the relationship from the very first tweet that stirs interest in a prospect to the first, and second, and third deals you close with that client, and beyond.
We’re talking about tools that facilitate proactive engagement and personalized and transparent experiences for your customers. And we’re talking about systems that will transform the way you collect and act on your business intelligence, because of the ways the technology connects your end-to-end customer experience and your back office operations.
Software that can truly transform your business will integrate all digital and physical customer touchpoints onto a single platform. This experience includes online, mobile, point-of-sale, call center, social media, and print. And regardless of your industry, the right system can create contextual, personalized, and relevant customer experiences that boost loyalty and increase sales.
Software that creates digital transformation gives your customers a consistent and meaningful experience across all channels. It also gives each department in your company the insight to meet clients where they are, communicate the right things at the right time, give clients what they need, and grow your business.
Want to learn how SAP Hybris can enable digital transformation that works for you? Email us to talk about it.